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PullBear Customer Support & Contact Information

Once you place an order, we will contact you via email as soon as possible to confirm your order details and shipping schedule.
We are always here to assist you! Should you have any questions, concerns, or feedback, please do not hesitate to reach out to us.

Customer Support

Our goal is to respond to all inquiries within 48-72 business hours (Monday to Friday). We value your trust in PullBear and strive to provide you with thoughtful, solution-oriented support for every apparel-related need—whether it’s size guidance, style questions, or after-sales help.

Business Hours

Monday to Sunday: 9:00 AM - 6:00 PM (UTC)
During these hours, our team is ready to assist with:
  • Advice on apparel size selection or fit adjustments
  • Details about product materials, care instructions, or style matches
  • Guidance on order tracking, returns, or exchanges

Order & Shipping Support

If you have questions regarding your order status, shipping details, or returns, please include the following information when sending us an email. This will help us locate your order quickly and provide an accurate response:
  • Your unique Order Number
  • Full Name used for the order
  • Email Address associated with the order
For urgent matters related to order delivery (e.g., missed delivery, incorrect items received), you may also mention “Urgent: Order/Shipping Issue” in the email subject line to prioritize your inquiry.
If you need further help, you can also reach us through the “Contact Us” form on our website—we’ll get back to you as soon as possible.